Shipping & Returns

SHIPPING POLICY

Our products can be pretty weighty, and fragile. This means that shipping costs may seem high if you have ordered multiple items. We are always looking to keep costs as low as possible, but want your items to arrive just as we created them - in one piece! 

Orders are usually dispatched within 1 week. You will receive an order confirmation once we have received your order, and another email once we have sent it out. All our shipping comes from Kent. For mainland UK orders there is a fee of £3.99 for items under 2KG and £7.99 for heavier items (sent via Hermes).  

All our items are sent using 100% eco-friendly packaging - even the foam peanuts, who knew!

PAYMENT METHODS

- Paypal

- Credit or Debit Card

Return & Exchange Policy

All our concrete products are handmade, which means each one will be a little different. Concrete naturally displays characteristics such as air bubbles, minor bumps and unevenness - we think this is part of the charm. These are therefore not considered defects. 

As we are a small company, our policy is exchange only - and exchanges will only be accepted if the product is defective or damaged. Please get in touch if you want to discuss your order with us and we will be happy to replace damaged items.  It may take us a little time to get your order back out to you, so please be patient with us. 

Please note that while all our products are sealed with food safe water repellant sealer they are not superhuman and may present signs of wear if they are met with a lot of grease, this does not qualify for a refund or replacement. For aftercare tips please visit our instagram page.